The Greatest Asset to Cooper Drug Store: Our Employees

Thursday, September 22 2011 3:14 PM - by Brett Kappelmann

I oftentimes feel that I get caught up in the day-to-day stresses of owning and operating a small independent pharmacy and do not take enough opportunities to thank our employees who make life at Cooper Drug so enjoyable for both me and our customers.  I have to admit my expectations of the employees are high.  I am always asking of each employee to strive to make themselves better, whether it be technical skills such as operating a register or computer or people skills such as remembering to smile no matter how their day is going.  I want to take this opportunity to let the employees at Cooper Drug know how much they are valued.

I am so fortunate to have the privilege to work with such a compassionate, caring group of individuals here at Cooper Drug.  Always striving to deliver a positive experience to our customers, I continually witness selfless acts by the staff that exceeds my expectations.  Thank you to our front end personnel Sheila, Shelly, Tiffany and Whitney for always greeting our customers with a genuine smile and striving to give our customers a wonderful experience when they walk in the door.  To our Drug Bug delivery drivers Claudine and Judy, you always do your job with a positive attitude, no matter what the Kansas weather brings.  To our Technicians Tina, Cheryl, Beulah, Drew, Faith, Ashle, and Erica, you are the heart of our team.  A technician’s role is very challenging and diverse, and it is evident that every single technician here strives to be the best-version-of-themselves in order to deliver to our customers a positive experience.  Pharmacists Rachel, Brett (McNeil), Pat, and Cletus are always so helpful and giving to our customers, going above and beyond to answer any questions and to assure the customers understand how to take their medications.  Our pharmacists are also so very diligent in assuring the safety of our customers by checking each and every prescription for accuracy and drug interactions before it goes out the door.  And finally to our manager, Carla, you have been nothing less than a blessing to me and the entire staff since your arrival last spring.  Your energy and enthusiasm is contagious to us all!  You continually strive to make Cooper Drug a special place for both the customer and the employee.

Thank you employees for making Cooper Drug a special place!  Next year will mark the 90th anniversary of Cooper Drug opening its doors in downtown Augusta.  I think the other two previous owners, my dad Cletus and Mr. Cooper, would agree that the employees are the main reason our doors have been open for so long.